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I emailed their customer service, and got back a form letter that said "Here are the answers to our most frequently asked questions.
If this does not solve your dilemma, please respond to this email." So I initiated a long conversation with a customer service rep that lasted for a couple of days and consisted of me telling him how lousy it was for them to lock my messages in the middle of the day after I had already started new conversations, and that they should let me back into my messages for just 10 minutes so I could wrap them up.
I will never be a member again, and I really wish someone would make them change their policies.
Your membership page should at least be very specific about when the membership ends, right down to the hour.
After having this happened several times I realized that what they were doing was stringing me along.
When I called Customer Service, I was advised, no they cannot provide a temp password so I can log into my account to change the password. How do I delete my account when I can't get into it lol. When they realized that I suspicious of them, they would delete their profile.After canceling I started getting all sorts of emails from them.They stated I had a ton of messages, so I should sign up so I could read them and if I rejoined they would give me a discounted price.(A discounted price that was supposed to roll over automatically and I would stay at that price as long as I continued) Sadly enough I did and as soon as I did those messages disappeared.Then every so often I would get a message in my inbox and when I tried to reply no one would reply back.